Got Questions? We’ve Got Answers.
Explore our FAQs to get clarity on orders, sellers, and services in just a few clicks.
You can browse products by category or use the search button to quickly find items. Add your selection to the cart, personalize if needed, and complete checkout through our secure payment options.
No, you don’t need to create an account manually. When you place an order, an account is automatically created using your phone number. This makes it easy for you to track orders, save addresses, and receive personalized offers without extra steps.
Yes! We offer bulk orders for birthdays, corporate gifting, festivals, and return gifts.
We accept credit/debit cards, UPI, net banking, and leading wallets.
No, not all orders on Booncart are prepaid. Only customized products and certain items (as specified by the vendor) require prepayment. Other products may offer standard payment options as available.
Personalized/custom orders cannot be cancelled or changed once confirmed. For non-customized items, u can cancel/modify within 24hrs.
Currently, we do not offer same-day delivery. Some express options may be available depending on the product and vendor. Please check the product page for specific timelines.
Delivery timelines vary by location and product type. Typically, orders are delivered within 3–7 business days. For customized or personalized orders, delivery may take up to 10–14 days, depending on the level of customization. You’ll always see the estimated delivery date at checkout. We recommend placing orders well in advance of your event.
Once your order is shipped, you’ll receive a tracking link via email/SMS/WhatsApp, and you can also check it in your Booncart account.
We currently do not offer returns or exchanges. However, if your product is damaged or defective, you can raise a complaint within 48 hours of delivery along with supporting photos. Our team will review, verify, and get back to you with a resolution.
Please raise a complaint to our support team within 48 hours of delivery with photos. We will arrange a replacement or refund.
We do not provide separate gift wrapping for every product. Gift wrapping availability depends on the individual vendor and will be shown in the suggested items or product details if offered.
Yes, we currently ship to most pin codes across India. Expansion to international shipping is in our future.
You can reach us via the Contact Us page, email, or chat support for quick assistance.
Yes, customers can cancel non-customizable orders within 24 hours of placing the order, provided the order has not been shipped.
No, once a customized order is placed, it cannot be cancelled because production begins immediately.
