BOONCART – SELLER TERMS & CONDITIONS

This Product Listing, Compliance & Liability Policy (“Policy”) is issued by Booncart Private Limited (“Booncart”, “Company”, “we”, “our”, or “us”) and governs the manner in which Sellers (“Seller”, “you”, “your”) may list, advertise, and offer products for sale on the Booncart marketplace accessible at www.booncart.com (“Platform”). This Policy forms an integral part of the Seller Terms & Conditions, Seller Code of Conduct, Seller Penalty & Enforcement Policy, Payments, Commission, Settlement & Penalty Policy, and all other applicable Platform policies. By listing or selling products on the Platform, the Seller expressly agrees to comply with this Policy in full.

Booncart operates solely as an electronic intermediary under Section 79 of the Information Technology Act, 2000. The Platform does not manufacture, own, store, inspect, package, or physically handle Seller products. All responsibility for product legality, quality, safety, authenticity, accuracy of information, and regulatory compliance rests exclusively with the Seller.

Accuracy, Transparency, and Completeness of Listings

The Seller shall ensure that all product listings are complete, accurate, truthful, and not misleading in any manner. Product titles, descriptions, specifications, attributes, images, videos, pricing, discounts, delivery timelines, warranty details, and promotional claims must accurately represent the actual product offered for sale. Any omission, exaggeration, false claim, or misleading presentation shall be treated as a material violation of this Policy.

For preorder, customised, or made-to-order products, the Seller shall clearly disclose expected manufacturing timelines, delivery schedules, customisation limitations, cancellation conditions, and return eligibility. Failure to provide accurate or timely disclosures shall render the Seller solely liable for customer disputes, cancellations, refunds, penalties, or enforcement action.

Prohibited and Restricted Products

The Seller shall not list, advertise, or sell any product that is illegal, unsafe, restricted, or prohibited under Indian law or under this Policy. Prohibited products include, but are not limited to, counterfeit or pirated goods, unauthorised branded products, expired or recalled items, unsafe or hazardous goods, illegal substances, offensive materials, stolen goods, and any item that infringes intellectual property rights or statutory restrictions.

Certain regulated or restricted products may be listed only upon strict compliance with applicable legal requirements. The Seller shall obtain and maintain all mandatory licences, approvals, certifications, registrations, and permissions, including but not limited to BIS certification, FSSAI licences, CDSCO approvals, Legal Metrology declarations, cosmetic rules compliance, battery safety standards, and child-safety regulations. The burden of demonstrating compliance rests entirely with the Seller.

Booncart reserves the right to request compliance documentation, conduct verifications, or suspend listings where compliance is doubtful. Any attempt to mislabel, disguise, or bypass product restrictions shall be treated as a serious breach.

Intellectual Property Compliance

The Seller represents and warrants that it owns, or is duly authorised to use, all trademarks, brand names, images, logos, content, descriptions, and intellectual property used in its listings. Unauthorised use of brand names, sale of imitation or “first copy” goods, misuse of trademarks, or infringement of copyright or design rights constitutes a severe violation.

The Seller shall fully indemnify and hold harmless Booncart against all claims, losses, damages, penalties, or legal proceedings arising from intellectual property infringement. This obligation survives termination of the Seller’s relationship with Booncart.

Product Quality, Safety, and Legal Compliance

The Seller shall ensure that all products offered for sale are safe, fit for intended use, genuine, and compliant with all applicable laws, standards, and sector-specific regulations. Products must not be defective, expired, contaminated, refurbished without disclosure, improperly labelled, or unsafe for consumer use.

Products intended for ingestion, topical use, child use, medical purposes, or electrical operation must comply with applicable safety and manufacturing standards. The Seller remains solely responsible for product defects, hazards, injuries, or losses caused to consumers.

Product Liability and Indemnity

All product-related liability, including defects, injuries, recalls, regulatory actions, consumer claims, and warranty obligations, shall rest solely with the Seller. Booncart shall not be liable for any harm, loss, or damage arising from Seller products.

The Seller agrees to fully indemnify, defend, and hold harmless Booncart, its directors, officers, employees, agents, and affiliates from all claims, damages, penalties, costs, and legal expenses arising from defective products, misrepresentation, regulatory non-compliance, intellectual property infringement, or consumer disputes.

Listing Approval, Monitoring, and Enforcement

Booncart reserves the sole discretion to review, approve, suspend, restrict, or remove any product listing at any time, whether before or after publication. Booncart may conduct ongoing monitoring, audits, product sampling, documentation verification, or investigation based on risk indicators, customer complaints, or regulatory concerns.

Where a violation is identified or suspected, Booncart may delist products, restrict uploads, freeze settlements, impose penalties, suspend or permanently disable the Seller account, and take further action under applicable Seller policies without prior notice.

Stock Accuracy and Listing Updates

The Seller shall maintain accurate inventory levels, pricing, availability status, delivery timelines, and promotional details at all times. Listings that reflect incorrect stock availability, pricing errors, outdated information, or misleading offers shall be treated as violations.

Failure to maintain accurate listings may result in cancellations, penalties, settlement deductions, listing suppression, or termination of Seller privileges.

Consumer Complaints and Cooperation Obligations

In the event of customer complaints or product-related grievances, the Seller shall cooperate fully and respond within timelines specified by Booncart. The Seller shall investigate complaints in good faith, provide accurate information, and resolve issues in accordance with Booncart’s Return & Refund Policy and applicable consumer protection laws.

Where legal proceedings arise due to product defects or misrepresentation, the Seller shall bear sole responsibility for defence and liability.

Amendments and Updates

Booncart reserves the right to amend or update this Policy at any time to reflect changes in law, regulatory requirements, marketplace risk controls, or operational needs. Updated versions shall be published on the Platform, and continued use constitutes acceptance of the revised Policy.

BOONCART – PAYMENTS, COMMISSION, SETTLEMENT & PENALTY POLICY

Scope and Applicability

This Payments, Commission, Settlement & Penalty Policy (“Policy”) governs the calculation, deduction, withholding, settlement, recovery, and enforcement of all amounts payable by or to Sellers in connection with transactions conducted on the Booncart marketplace (“Platform”). This Policy applies to all Sellers operating under the Commission Model and Trade Model and must be read together with the Seller Terms & Conditions, Seller Penalty & Enforcement Policy, Return & Refund Policy, Shipping Policy, and applicable tax laws. By selling on the Platform, the Seller irrevocably agrees to be bound by this Policy.

Commission, Platform Fees, and Charges

The Seller agrees to pay Booncart the applicable commission, platform service fees, logistics charges, payment gateway fees, penalties, and any other charges as notified from time to time. The commission structure may vary based on product category, fulfilment model, risk profile, performance metrics, or promotional arrangements. Booncart reserves the absolute right to revise commission rates or introduce new charges with prospective effect, and such revisions shall be binding upon continued use of the Platform.

Settlement Mechanism and Timelines

Seller settlements shall be processed in accordance with Booncart’s settlement cycle, which may be weekly, bi-weekly, or such other cycle as determined by Booncart based on operational, risk, compliance, or regulatory considerations. Settlement timelines may be extended where orders are under return windows, investigation, dispute, chargeback risk, or fraud review. The Seller acknowledges that settlement timelines are indicative and not guaranteed, and Booncart shall not be liable for delays arising from risk controls, regulatory requirements, or third-party dependencies.

Withholding, Set-Off, and Adjustment Rights

Booncart reserves the unrestricted right to withhold, adjust, or set off any amounts payable to the Seller against refunds issued to customers, penalties levied, reverse logistics charges, customer compensation, chargebacks, tax liabilities, or any other amounts recoverable under platform policies. Such set-off may be affected across different orders, settlement cycles, product categories, or Seller-linked accounts, including multiple brands or GST registrations operated by the same Seller.

Negative Balances and Recovery

In the event Seller liabilities exceed payable settlements, the Seller account may reflect a negative balance. The Seller agrees to clear such negative balance immediately upon demand. Where outstanding dues are not cleared within the stipulated period, Booncart may raise recovery invoices, levy recovery costs, initiate legal proceedings, or engage third-party recovery agencies, without prejudice to its other rights.

Chargebacks, Payment Disputes, and Gateway Claims

Where a transaction is disputed by a customer through banks, card networks, UPI platforms, or payment gateways, Booncart may provisionally debit or withhold the disputed amount from the Seller’s settlement pending final resolution. If the chargeback is decided against the Seller, the debited amount, along with chargeback fees, penalties, and administrative costs, shall be finally recovered from the Seller. The Seller agrees to provide all documentation required to contest chargebacks within prescribed timelines.

Tax Deduction, TCS, and GST Compliance

Booncart shall deduct and deposit applicable Tax Collected at Source (TCS) or other statutory deductions in accordance with prevailing tax laws. The Seller remains solely responsible for GST compliance, invoice accuracy, tax rate applicability, and reconciliation of GST returns. Any mismatch, reversal, penalty, or interest arising due to incorrect tax declarations by the Seller shall be borne exclusively by the Seller and may be recovered from settlements.

Payout Freeze and Risk-Based Controls

Booncart may freeze payouts or impose settlement holds where there is suspected fraud, high return rates, policy violations, regulatory risk, chargeback exposure, or ongoing investigations. Such freezes may continue until risks are resolved to Booncart’s satisfaction. The Seller acknowledges that payout freezes are preventive risk measures and shall not be construed as penalties or breach of contract by Booncart.

Survival of Payment Obligations

All Seller payment obligations, including penalties, recoveries, chargebacks, and tax liabilities, shall survive suspension, deactivation, or termination of the Seller account. Closure of the Seller account shall not absolve the Seller from outstanding liabilities, and Booncart may continue recovery actions post-termination.

Interest, Costs, and Waiver

Booncart may levy reasonable interest and recovery costs on overdue amounts, as permissible under law. Failure or delay by Booncart in enforcing any right shall not operate as a waiver of such right. Release of partial settlements shall not constitute acceptance or waiver of remaining claims.

Amendments

Booncart reserves the right to modify this Policy at any time. Continued selling or access to Seller dashboards after such modification shall constitute acceptance of the revised Policy.

BOONCART – SELLER PENALTY & ENFORCEMENT POLICY

This Seller Penalty & Enforcement Policy (“Policy”) governs the consequences, actions, charges, enforcement measures, and corrective steps that apply to sellers (“Seller”, “you”, “your”) operating on the Booncart marketplace (“Booncart”, “Company”, “we”, “our”, or “us”). This Policy must be read together with the Seller Terms & Conditions, Seller Code of Conduct, Payments & Settlement Policy, Return & Refund Policy, Shipping Policy, Prohibited Products Policy, and the Marketplace Terms of Use. By listing or selling products on the Booncart platform (“Platform”), you expressly agree to comply with this Policy.

All Seller payments, commissions, settlements, deductions, and recoveries shall be governed exclusively by the Payments, Commission, Settlement & Penalty Policy

Booncart operates with an objective of maintaining trust, quality, and reliability for customers. To achieve this, all Sellers must adhere to strict performance standards, product authenticity norms, customer safety guidelines, and listing compliance requirements. Booncart reserves the right to levy penalties, suspend privileges, freeze payouts, delist products, restrict account access, issue warnings, or permanently disable the Seller account for any violation of this Policy.

Purpose and Scope of Enforcement

The primary intent of this Policy is to create a fair, transparent, and dependable marketplace that ensures timely delivery, authentic products, smooth order fulfilment, customer satisfaction, and lawful business operations. Penalties under this Policy may apply to all types of violations, including operational failures, fraudulent or negligent behaviour, listing misconduct, product safety risks, non-compliance with customer protection laws, or any act that adversely impacts the customer experience or Booncart’s reputation. To ensure clarity and prevent disputes, Booncart maintains a formal Penalty Schedule that sets out a standard penalty applicable to specific violations, such as fake tracking updates, dispatch delays, shipment cancellations, wrong or damaged items or counterfeit products, and breach of listing guidelines. The Penalty Schedule also distinguishes penalties for first-time violations and repeats offences, and may include consequences such as monetary fees, suspension of listings, withheld settlements, or permanent account deactivation. This structured approach ensures that enforcement actions remain consistent, predictable and legally defensible, preventing sellers from challenging penalties on grounds of ambiguity or unfairness.

This Policy applies to all orders fulfilled under both the Commission Model and Trade Model, and to all Seller activities including order processing, packaging, dispatch, returns handling, listing creation, customer data usage, inventory accuracy, and post-sale obligations.

Operational Penalties for Poor Performance

Sellers are required to adhere to Booncart’s fulfilment standards, including correct packaging, dispatch timelines, accurate tracking updates, and inventory management. Booncart may impose penalties and enforcement actions when Sellers fail to meet these obligations. These include penalties for delayed dispatch, order cancellations initiated by the Seller, repeated RTOs attributable to improper packaging, incorrect product delivery, missing items, return fraud, serial SLA breaches, or consistent negative customer feedback. Operational penalties may also apply where repeated fulfilment failures lead to customer dissatisfaction, frequent return requests attributable to Seller fault, high defect rates, mishandling of pre-order commitments, or non-compliance with packaging and labelling requirements. Excessive order cancellations that undermine fulfilment reliability, particularly for prepaid orders, may additionally attract financial or operational consequences.

To maintain fairness and transparency, Sellers may dispute any penalty imposed under this Policy, provided the dispute is raised within forty-eight (48) hours from the time the penalty is notified. Disputes raised after this period may not be considered. Once a dispute is submitted with appropriate justification or supporting evidence, Booncart will review the matter and provide a formal response within five (5) business days. All decisions made after this review will be final and binding unless otherwise required under applicable law.

Penalties for Fake, Incorrect, or Misleading Tracking

Booncart takes the accuracy of shipment tracking extremely seriously. Sellers are strictly prohibited from uploading fabricated, invalid, fake, reused, or incorrect tracking details. Any attempt to manipulate the order status including marking items “shipped” without handing over the product to the courier constitutes a major violation.

Uploading false tracking details threatens customer trust, disrupts logistics operations, and may mislead Booncart’s automated risk systems. In such cases, Booncart may impose financial penalties, deduct logistics charges, restrict future shipments, freeze payouts, or immediately suspend the Seller account. Additionally, delays in scheduling pickups or cancellations caused by the Seller may attract a penalty of 15% of the order value.  Repeated incidents may result in permanent account disablement and reporting to relevant authorities for fraud.

Violations Related to Product Quality, Authenticity, or Safety

Sellers must ensure that all products listed and delivered are genuine, authentic, safe, and conform to applicable legal standards. Penalties may be imposed for:

When a Seller’s product is found to be unsafe or counterfeit, Booncart may delist the product, block the brand, freeze payouts, impose heavy penalties, or permanently suspend the Seller account. Booncart may also assist customers in legal escalations and cooperate with enforcement authorities where required.

Penalties for Listing Violations and Prohibited Products

Sellers must comply with Booncart’s Prohibited & Restricted Products Policy. Listings that include banned, sensitive, hazardous, unlawful, pirated, or infringing goods shall be treated as a serious breach.

Listing violations may include incorrect category placement, deceptive attributes, manipulated images, unauthorised brand use, fraudulent MRP inflation, or violation of labelling laws. Penalties may include removal of listings, monetary charges, suspension of listing privileges, loss of Buy Box priority, or account disablement.

Repeated violations particularly involving prohibited products may lead to permanent blacklisting from the Platform.

Customer Experience and Return-Related Penalties

Booncart evaluates Sellers based on return analysis, product quality defect rate, “Seller Fault Returns”, and customer complaint ratios. Penalties may be imposed if returns are caused due to Seller error, including defective products, wrong items, missing components, misleading descriptions, unsafe packaging, or tampering.

Sellers may also be charged for reverse logistics, customer compensation, or replacement fulfilment in cases of Seller-caused issues. High Seller Fault Return Rates may trigger penalties such as brand listing restrictions, withdrawal of privileges, compulsory quality checks, withholding of payouts, and temporary or permanent account suspension.

Penalties for Abuse, Fraud, or Misconduct:

Booncart enforces a zero-tolerance policy towards fraudulent activities. This includes:

Any such activity may lead to immediate removal from the Platform, full payout freeze, legal escalation, and blacklisting across Booncart-owned entities. Fraudulent acts may also be reported to payment partners, banks, brands, or regulatory authorities.

Payout Freeze, Deductions, and Recovery

All payout freezes, deductions, adjustments, and recoveries shall be governed by the Payments, Commission, Settlement & Penalty Policy. Booncart reserves the right to freeze or withhold Seller payouts under the following circumstances:

Booncart may deduct penalties, claims, logistics charges, and customer compensation directly from the Seller’s settlement balance. In cases where the settlement balance is insufficient, Booncart may raise recovery invoices and take legal action if unpaid.

Account Suspension, Deactivation, and Reinstatement

Suspension or deactivation shall not affect Booncart’s recovery rights under the Payments, Commission, Settlement & Penalty Policy. Depending on the severity and frequency of violations, Booncart may:

Reinstatement may be allowed only after complete compliance, submission of required documents, quality audits, and satisfactory resolution of risks. Booncart is under no obligation to reinstate an account once suspended for severe violations.

Right to Audit, Investigation, and Verification

Booncart reserves the right to conduct audits, inspections, or verification checks at any time. This includes verification of Seller identity, GST compliance, brand authorisations, warehouse inspections, product sampling, and review of invoices or supply chain documentation.

Failure to cooperate with audits or providing misleading information may result in penalties, restrictions, or account suspension.

Legal Compliance and Cooperation with Authorities:

If a violation involves counterfeit products, harmful goods, or illegal activities, Booncart may share necessary information with law enforcement agencies, regulatory bodies, payment networks, or affected brands. Sellers must comply with all applicable laws including consumer protection laws, IP laws, GST regulations, and product safety guidelines.

Modifications to This Policy:

Booncart may amend or update this Policy from time to time to reflect legal changes, operational adjustments, or enhanced risk-controls. All updates will be posted on the Platform and continued use after such updates constitutes acceptance of the revised Policy.

BOONCART – SELLER RETURN, REFUND & REPLACEMENT POLICY

This Seller Return, Refund & Replacement Policy (“Policy”) is issued by Booncart Private Limited (“Booncart”, “we”, “our”, or “us”) and shall apply to all sellers, vendors, merchants, or business entities (“Seller”, “you”, “your”) who list, offer, or sell products on the Booncart marketplace (“Platform”). This Policy forms an integral part of the Seller Terms & Conditions, the Seller Penalty & Enforcement Policy, and all other applicable platform policies. By listing products or fulfilling orders through the Platform, the Seller expressly acknowledges, agrees to, and undertakes to comply with this Policy in its entirety.

Scope and Applicability

This Policy governs the obligations and responsibilities of Sellers in relation to returns, replacements, refunds, and return-to-origin (RTO) events arising from transactions conducted on the Platform. It sets out the allocation of liability, cost responsibilities, timelines for acceptance and inspection of returned goods, and Booncart’s rights to recover refunds, adjust settlements, impose penalties, or dispose of returned products. This Policy applies primarily to transactions undertaken under the Commission Model, wherein third-party Sellers sell products directly to customers through the Platform. In cases where Booncart sells products directly under the Trade Model, internal processes shall apply, and this Policy shall not limit Booncart’s rights thereunder.

Seller Liability for Returns and Refunds

The Seller shall bear full and exclusive responsibility for all returns, replacements, and refunds arising from Seller-attributable causes, including but not limited to delivery of damaged or defective products, missing items or accessories, incorrect or mismatched products, misrepresentation or inaccuracies in product listings, expired or unsafe goods, non-compliant products, or inadequate packaging and labelling. Where Booncart validates a return claim based on customer-submitted evidence, courier records, platform data, and internal assessment, Booncart may, at its discretion, refund the customer directly in order to preserve customer trust and marketplace integrity.

In such cases, the Seller unequivocally agrees that Booncart shall be entitled to recover the refunded amount from the Seller, including by adjusting or deducting the same from current or future settlements, withholding payable balances, or raising a direct recovery demand. Booncart’s determination of return eligibility and refund approval, once made in accordance with platform procedures, shall be final and binding on the Seller, subject only to remedies available under applicable law.

Seller Cooperation and Investigation Obligations

The Seller shall extend full and timely cooperation to Booncart in relation to all return, replacement, and refund claims. Upon receipt of any communication, notice, or query from Booncart concerning a return claim, the Seller shall respond promptly within the timelines specified by Booncart and shall actively participate in the resolution process. This includes reviewing customer-submitted evidence such as unboxing videos, photographs, courier reports, and platform logs, and providing reasoned responses wherever required.

The Seller shall inspect returned products diligently upon receipt and complete the inspection process within the prescribed timelines communicated by Booncart. Inspection findings shall be updated accurately and honestly on the Platform, and the Seller shall not delay, obstruct, or interfere with the return resolution process. Where the Seller fails to respond or inspect the returned goods within the stipulated time, Booncart may proceed to resolve the claim based on available evidence without further reference to the Seller.

The Seller represents and warrants that all information, explanations, inspection reports, and communications provided to Booncart during return investigations shall be true, accurate, complete, and not misleading. Any submission of false, incomplete, or manipulated information, or any dishonest attempt to dispute valid return claims, shall constitute a material breach of this Policy and may result in penalties, settlement holds, suspension, or termination of Seller privileges in accordance with Booncart’s policies.

Reverse Logistics Cost Allocation

Where a return arises due to Seller-attributable reasons, including defective products, incorrect items, missing components, expired goods, or misleading listings, the Seller shall bear one hundred percent of the reverse pickup, transportation, and associated logistics costs. In addition to logistics charges, Booncart may levy warehouse handling, inspection, repackaging, or disposal charges depending on the product category and condition of the returned goods, and such amounts shall be recovered from the Seller’s settlements.

Where a return arises due to customer-attributable reasons, such as change of mind, refusal without valid cause, incorrect ordering, or customer unavailability, Booncart may deduct the applicable reverse logistics charges from the customer’s refund amount, and the Seller shall not be liable for such deductions unless otherwise determined by Booncart. Standard reverse pickup charges applicable to Sellers shall be communicated periodically, and Booncart reserves the right to revise such charges from time to time based on operational requirements, logistics costs, or risk considerations.

Acceptance and Inspection of Returned Products

Upon approval of a return and receipt of the returned product at the designated Booncart or Seller facility, the Seller shall accept and inspect the returned goods within thirty (___) days from the date of notification. The Seller shall update the inspection status and findings within the Platform accurately and within the prescribed timeframe.

In the event the Seller fails to accept, inspect, or respond in respect of the returned goods within the stipulated period, Booncart shall be entitled, without further notice, to dispose of or destroy the returned goods in a commercially reasonable manner. In such cases, the Seller shall bear all disposal, storage, and reverse logistics costs, and shall not be entitled to raise any claim for recovery of the disposed goods or any compensation in relation thereto.

Replacement Obligations

Where replacement of a product is approved instead of a refund, the Seller shall ensure timely dispatch of the replacement product in accordance with the timelines specified by Booncart. Replacement products must conform strictly to the original order specifications, quality standards, compliance requirements, and product descriptions. Failure to fulfil approved replacements within the stipulated time may result in Booncart initiating a refund to the customer and recovering the corresponding amount, along with any associated costs, from the Seller.

RTO (Return-to-Origin) Responsibility

Return-to-origin events caused due to Seller-related failures, including delays in dispatch, provision of incorrect or fake tracking details, inadequate packaging, incorrect labelling, or operational negligence, shall be treated as Seller-attributable failures. In such cases, the Seller shall bear both forward and reverse logistics costs, along with any refunds issued to customers by Booncart. Repeated patterns of Seller-attributable RTOs may result in penalties, fulfilment restrictions, increased scrutiny, or suspension of Seller privileges.

Fraudulent Returns and Abuse Safeguards

The Seller shall not knowingly accept counterfeit, substituted, or tampered products as valid returns, nor shall the Seller submit false inspection reports, staged evidence, or manipulated documentation. Any attempt to dishonestly dispute legitimate returns, conceal discrepancies, or misrepresent inspection outcomes shall be treated as serious misconduct. Sellers engaging in such conduct may face immediate payout holds, withdrawal of selling privileges, permanent account deactivation, and initiation of legal proceedings where warranted.

Settlement Adjustment and Recovery Rights

Booncart reserves the right to withhold settlements, place payout holds, or adjust refund amounts, logistics costs, penalties, or other recoverable sums against the Seller’s payable balances during the pendency of return investigations or disputes. All financial adjustments and recoveries shall be reflected in the Seller dashboard or communicated through official notices, and the Seller agrees not to dispute such adjustments except as permitted under applicable law.

Finality of Booncart’s Decision

The Seller agrees that Booncart’s assessment of return claims, based on customer evidence, courier data, platform records, inspection outcomes, and internal investigations, shall be final and binding. Such determinations are made to preserve customer trust, platform integrity, and marketplace fairness, and shall not be challenged by the Seller except in accordance with applicable law.

Amendments and Updates

Booncart reserves the right to amend, modify, or update this Policy at any time in response to operational needs, regulatory changes, risk management considerations, or evolving marketplace practices. Continued listing or sale of products on the Platform after publication of any updates shall constitute the Seller’s acceptance of the revised Policy.

BOONCART – SELLER TERMS & CONDITIONS

These Seller Terms & Conditions (“Terms”) govern your registration, listing, sale of goods, and overall participation as a vendor (“Seller”, “you”, “your”) on the Booncart marketplace (“Booncart”, “we”, “our”, “us”). By onboarding as a Seller, uploading listings, or transacting on the Platform, you expressly agree to be bound by these Terms, Booncart’s Policies, the Vendor Agreement, the Privacy Policy, and all operational guidelines communicated to you from time to time. These Terms supersede all prior arrangements and constitute a legally binding agreement between you and Booncart Private Limited.

Booncart operates a dual-model marketplace: (i) the Commission Model, under which independent third-party Sellers list and sell products directly to customers while Booncart functions purely as an intermediary; and (ii) the Trade Model, under which Booncart may itself sell certain products. These Terms apply primarily to Sellers under the Commission Model, though certain obligations extend to both models wherever expressly stated. By listing products, the Seller acknowledges that the fulfilment responsibility, customer service obligations, warranties, liabilities, and statutory duties in the Commission Model remain solely with the Seller, and Booncart shall not be liable for any product-related deficiency unless explicitly stated otherwise.

Seller Eligibility, Onboarding and KYC Verification

By registering as a Seller, you represent that you are legally capable of entering into binding contracts under the Indian Contract Act, 1872, and that all information submitted during onboarding including GSTIN, PAN, bank account details, authorisations, business certificates, and identity documents is accurate, complete, and lawful. Booncart reserves the right to verify, re-verify, or audit your KYC documents, inventory sources, business premises, or registrations at any time at its sole discretion. Failure to furnish updated documents or clarification within the period specified by Booncart may result in suspension, removal of listings, or withholding of settlements.

Sellers shall promptly notify Booncart of any changes to ownership, address, tax registrations, licences, or authorised signatories. At any stage where Booncart reasonably suspects identity fraud, misrepresentation, or non-compliance, it may freeze payouts, suspend listings, or terminate the Seller account pending investigation.

Product Listing Obligations and Accuracy of Information

Sellers shall ensure that all product listings, including titles, descriptions, photographs, specifications, size charts, statutory declarations, pricing, stock availability, and delivery timelines, are complete, accurate, and not misleading in any manner. Product images must represent the actual item delivered and must not include watermarks or branding not lawfully owned by the Seller. For customized or preorder items, Sellers must clearly indicate the preparation time, customisation terms, non-cancellable nature, and estimated dispatch windows.

Sellers must strictly avoid creating duplicate or multiple listings of identical items for visibility manipulation or unfair business practices. Any such activity may result in immediate delisting, penalties, or account restrictions. Booncart retains the right to review and approve listings, modify incorrect information, suppress inappropriate listings, or remove non-compliant items without prior notice.

Prohibited and Restricted Products:

Sellers shall not list goods that are counterfeit, pirated, recalled, refurbished (unless explicitly permitted), expired, hazardous, or prohibited under Indian law including the Drugs & Cosmetics Act, Legal Metrology Act, Consumer Protection Regulations, and Intellectual Property Laws. Listing or selling prohibited items constitutes a material breach and may lead to suspension, forfeiture of settlements, and reporting to regulatory authorities. Sellers alone shall be responsible for securing and maintaining all necessary BIS, FSSAI, CDSCO, or sector-specific certifications; failure to do so may result in permanent delisting.

Quality Control, Authenticity and Packaging Standards

Sellers must deliver only new, genuine, defect-free, and authentic products that strictly conform to the description advertised on the Platform. Goods must comply with all applicable quality, safety, packaging, labelling, and legal standards. Sellers shall be solely responsible for assessing product safety, ensuring compliance with statutory declarations (MRP, expiry dates, warnings), and providing adequate, tamper-proof packaging suitable for transit.

For customised goods, the Seller guarantees adherence to designs, materials, and specifications approved by the customer. Any deviation, inferior workmanship, or substitution constitutes a defect for which the Seller bears full liability.

Booncart reserves the right to conduct random inspections or audits of Seller warehouses, inventory, or packaging methods to ensure compliance. Sellers agree to cooperate fully and undertake corrective actions immediately upon identification of deficiencies.

Shipping, Dispatch and Logistics Responsibilities

In the Commission Model, Sellers remain solely responsible for timely packing, labelling, and handing over of shipments in accordance with the dispatch timelines communicated at the time of order. Sellers shall dispatch confirmed orders within the stipulated SLA (Service Level Agreement) communicated by Booncart from time to time. Repeated late dispatches may attract penalties, listing suppression, or account suspension.

Sellers must maintain pre-dispatch photo or video evidence of packed shipments to safeguard against disputes. High-value items must be insured by the Seller unless expressly waived in writing. If a Seller chooses not to insure shipments, Booncart shall not be liable for any loss, theft, or damage in transit.

In the Commission Model, risk and responsibility of the product remain with the Seller until successful delivery confirmation. In the Trade Model, Booncart may undertake logistics responsibilities; however, Sellers must still comply with packaging and readiness obligations.

Return, Refund, and Reverse Logistics Obligations

Sellers acknowledge that Booncart’s Return & Refund Policy, as updated from time to time, forms an integral part of these Terms. Sellers bear full liability for returns arising due to product defects, damage, missing items, quality issues, wrong deliveries, or non-conformity with listings. Upon approval of a refund request by Booncart based on customer evidence such as unboxing videos, photographs, or courier reports the refund amount shall be deducted from the Seller’s settlement automatically.

Sellers shall not dispute Booncart’s determination of return validity except in accordance with the dispute mechanism explicitly provided. Sellers must receive and inspect returned goods promptly and maintain proper documentation of inspection reports.

In cases of excessive Seller return rates beyond acceptable operational thresholds, Booncart may impose penalties, quality downgrades, listing restrictions, or temporary suspension.

Reverse logistics charges shall be borne by the Seller unless otherwise specified. Sellers shall not attempt to pressurise customers to cancel returns, refuse pickups, or otherwise manipulate the return workflow.

Commission, Fees, Settlements and Deductions

Sellers shall pay commissions, service fees, logistics fees, payment gateway charges, and other applicable charges as communicated during onboarding or subsequently through digital intimation. Booncart shall deduct TDS, GST, refunds, penalties, chargebacks, and other adjustments before processing settlements.

Settlement cycles shall typically range from seven (7) to fifteen (15) working days from successful delivery, subject to deductions and compliance checks. Booncart may withhold or delay settlements where fraud, high-risk behaviour, regulatory obligations, or breach of Seller obligations is suspected.

Sellers acknowledge that Booncart’s settlement reports, delivery confirmations, and transaction logs constitute conclusive evidence for settlement purposes.

Tax Compliance (GST/TDS) and Indemnity

Sellers must maintain valid GST registration throughout their association with Booncart and issue accurate tax invoices for every sale. Any lapse in GST compliance, misreporting, incorrect invoicing, or tax evasion shall render the Seller solely liable for statutory penalties and indemnity obligations toward Booncart. TDS shall be deducted on payouts where applicable, and Booncart shall issue TDS certificates accordingly. Booncart may suspend settlements until all required tax documentation is furnished.

Seller Conduct, Platform Integrity and Fraud Prevention

Sellers must conduct business with fairness, transparency, and professionalism. Any fraudulent activity, including fake tracking scans, falsified dispatch, misrepresentation of stock, under packing to cause damage, manipulation of customer reviews, or coercion of customers, constitutes a serious breach. In such cases, Booncart may immediately freeze payouts, suspend listings, initiate legal action, and recover associated losses.

Sellers must respond to customer queries forwarded by Booncart within the stipulated SLA. Failure to respond may result in Booncart intervening and issuing refunds at the Seller’s cost.

Sellers shall not engage in abusive language, harassment, or unprofessional behaviour toward customers, Booncart staff, or logistics partners.

Customer Data Privacy:

Sellers may access customer information solely for the limited purpose of fulfilling orders. Sellers are strictly prohibited from storing, using, or contacting customers for marketing, promotional, or unrelated purposes. Any misuse of customer data constitutes a material breach and may result in immediate suspension and legal action.

Penalty Framework for Non-Compliance:

To maintain marketplace integrity, Booncart may impose penalties for the following violations:

Penalties may include monetary deductions, listing suppression, temporary suspension, permanent delisting, or withholding of settlements.

Suspension, Termination and Payout Freezing

Booncart reserves the absolute right to suspend, block, or terminate Seller accounts at its discretion for breach of these Terms, fraudulent conduct, non-compliance, failure to fulfil orders, or adverse customer experience trends. In such cases, Booncart may withhold payouts pending investigation and recover losses attributable to the Seller.

BOONCART – SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy (“Policy”) is issued by Booncart Private Limited (“Booncart”, “we”, “our”, or “us”). It governs the shipment, delivery, transit handling, and associated fulfilment obligations for all orders placed by customers (“Customer”, “you”, “your”) on our online marketplace, accessible at www.booncart.com (“Platform”). By placing an order on the Platform, the Customer acknowledges and agrees to be bound by this Policy, along with Booncart’s Terms & Conditions, Return/Refund Policy, Privacy Policy, and any other policy or operational guideline that may apply.

Booncart operates as a dual-model marketplace: (i) a Commission Model, in which independent third-party sellers list, pack, and dispatch products directly to customers while Booncart functions solely as an intermediary; and (ii) a Trade Model, in which Booncart directly manages inventory and delivery through authorised logistics partners. The shipment responsibilities, delivery obligations, and liability framework differ depending on which model governs the transaction and shall be interpreted accordingly.

General Shipping Framework

Booncart facilitates delivery of products across India through its logistics service providers or, where applicable, through delivery arrangements managed by sellers themselves. Shipping timelines, estimated dates of delivery, and any applicable delivery charges are communicated at checkout. These timelines are indicative, subject to change based on product availability, seller readiness, geographic limitations, courier capacity, and factors outside Booncart’s control. While we make every reasonable effort to ensure timely delivery, Booncart shall not be liable for delays attributable to courier disruptions, festivals, weather conditions, natural calamities, political disturbances, or other force majeure events.

All shipping charges are governed by Booncart’s logistics framework, under which forward logistics fees are charged based on weight, distance, and product category, and reverse logistics charges apply where returns arise due to seller fault. Volumetric weight rules may apply for large or lightweight products, and the higher of actual weight or volumetric weight will be used for calculating shipping costs. Sellers are responsible for forward and reverse shipping charges in all cases where delays, defects, or incorrect deliveries arise due to their fault, whereas customers may bear delivery charges for standard purchases as displayed at checkout.

Dispatch Responsibilities Under Commission & Trade Models

In the Commission Model, sellers are solely responsible for packing, labelling, and dispatching orders within the service-level timelines communicated to them. Sellers must ensure that the product is packed securely, using adequate protective materials, and complete in all respects. Booncart may require sellers to maintain pre-dispatch photographs or videos of shipments to support investigation of disputes, returns, or damage claims. Risk and responsibility remain with the seller until Booncart’s logistics partner confirms successful delivery to the Customer.

In the Trade Model, Booncart manages the fulfilment process directly, including storage, packaging, dispatch, and coordination with logistics partners. Booncart ensures appropriate packaging standards, inventory quality checks, and timely handover to delivery partners. Notwithstanding the model, all products are shipped only to serviceable pin codes identified by our logistics partners.

Preorders and Customised Products

Products marked as preorders or customised items require additional preparation or manufacturing time. The delivery timelines displayed on the Platform for such products are approximate and may vary due to supplier schedules, production capacity, or unforeseen events. Customers acknowledge that such orders are not cancellable once confirmed, except where Booncart or the seller fails to dispatch the product within sixty (60) days beyond the estimated delivery date, subject to reasonable exceptions communicated in writing. Booncart may provide periodic updates on preorder status where feasible. All preorder and customised items must be packed in accordance with Booncart’s packaging standards, including mandatory outer packaging, fragile-item protective wrapping, and high-value product sealing requirements, to ensure safe and compliant shipment.

Delivery Process and Customer Obligations

Customers will receive tracking information upon dispatch, enabling real-time monitoring of the shipment. Delivery shall be attempted to the address submitted by the Customer at checkout, and it is the Customer’s responsibility to ensure that such information is accurate and accessible. Customers must remain reachable on their registered phone number during the delivery period. For high-value shipments, logistics partners may require OTP verification, government-issued identification, or signature confirmation to secure safe delivery. Delivery agents may decline delivery if identity verification or OTP confirmation is not provided.

If the Customer is unavailable during delivery attempts, if the address is incomplete, or if the Customer refuses to accept the order without a valid reason, the order may be marked as undeliverable and returned to origin (“RTO”). Logistics partners typically attempt delivery up to three (3) times; if the customer remains unreachable or unavailable after these attempts, the shipment will be automatically returned to origin. Booncart shall not be responsible for delays or additional attempts where Customer unavailability causes disruption in delivery.

RTO (Return-to-Origin) Handling

In cases where the shipment is returned due to Customer unavailability, refusal to accept delivery, unreachable/mobile switched off status, or incorrect address, the shipment will be marked as RTO. For prepaid orders, Booncart or the seller may deduct forward-and-reverse shipping charges, payment gateway fees, packaging expenses, and handling charges before issuing the refund. Repeated RTO behaviour may result in restrictions on payment methods, including disabling of Cash-on-Delivery (COD) for that Customer. All logistics partners are required to update the undelivered or RTO status within the stipulated reporting window, typically within__hours of a failed delivery attempt, to ensure timely tracking and processing of returns.

Where the RTO is attributable to courier failure or reasons not attributable to the Customer, the Customer shall receive a full refund without deductions.

COD Deliveries and Special Rules

COD may be offered only in selected regions and for selected products. Booncart reserves the right to disable COD for Customers with a history of repeated order refusals, high RTO frequency, suspicious account activity, or incomplete address verification.

For COD shipments, delivery agents may request OTP verification before completing delivery. Customers must ensure that the exact amount is tendered, as delivery agents may not carry change. Refusal to accept COD delivery without valid cause may result in restrictions on future COD orders.

Seller Shipping Responsibilities (Commission Model)

Sellers must strictly comply with Booncart’s fulfilment protocols, including:

Failure to comply with these obligations may result in penalties, listing suppression, or account suspension. Sellers remain responsible for shipment risk until final delivery confirmation, and Booncart shall not be liable for losses arising during transit where the seller has opted not to insure high-value shipments.

Proof of Delivery and Delivery Confirmation

Delivery agents may seek OTP-based authentication, Customer signature, or ID verification as proof of delivery. In the event of delivery disputes, Booncart’s internal records, courier delivery logs, rider GPS mapping, photographs captured at the point of delivery, and other logistics documentation shall be treated as conclusive evidence of successful or failed delivery.

Delayed, Failed, or Partial Deliveries

In cases of delayed deliveries arising from courier delays, operational issues, weather conditions, or other uncontrollable circumstances, Booncart will make reasonable efforts to expedite the process. However, delays caused by factors beyond our reasonable control shall not render Booncart liable for damages.

Customers must report non-delivery, partial delivery, damaged delivery, or tampered packaging within forty-eight (48) hours of receipt of the product. Claims raised beyond this period may not be eligible for review. Customers seeking redress must provide supporting evidence such as photographs, courier notes, or unboxing videos.

Liability and Transfer of Risk

Risk of loss, theft, or damage to the product passes to the Customer upon successful delivery as per the courier delivery confirmation. Booncart shall not be responsible for any subsequent theft, damage, or loss occurring after delivery confirmation. In the Commission Model, all delivery-related liabilities (including packaging defects, in-transit damage, or misrouting) remain with the seller unless expressly stated otherwise.

Shipping Restrictions and Compliance

Certain pin codes, remote locations, containment zones, and regulation-restricted areas may not be serviceable by our logistics partners. Additionally, certain categories of products such as perishables, restricted goods, hazardous items, or products regulated under specific statutes—may be subject to additional shipping restrictions or extended timelines.

Grievances and Customer Support

For concerns relating to delivery, including non-delivery, partial delivery, damaged items, or delayed shipments, Customers may write to Booncart’s support team at [email protected] within the stipulated reporting window. Booncart shall review each complaint based on courier logs, Seller inputs, and available evidence, and the decision rendered after such investigation shall be final and binding.

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